Employment system implementing new platform for reemployment assistance customers

Filed under DAYTONA BEACH

FROM STAFF REPORTS

The Center for Business Excellence (CBE) announced this week that the Florida Department of Economic Opportunity (DEO), in partnership with Deloitte, an industry leader in technology and systems integration, will launch a new way to claim weekly reemployment assistance benefits, update and monitor accounts, and respond to requests for information.

Known as CONNECT, the new system will provide reemployment assistance customers with better service and convenience. The new platform will be available to claimants on Oct. 15.

Beginning that day, DEO’s Contact Center will be open Monday through Friday from 7:30 a.m. until 7 p.m. and Saturday, 9 a.m. – 4 p.m. to help claimants with CONNECT. The Contact Center phone number is 800-204-2418.

More customer service help
DEO has nearly doubled the number of customer service representatives in addition to extending the customer hours. The current system will not be available until 7:59 a.m., Oct. 15.

For more information, call 800-204-2418 or visit www.floridajobs.org/CONNECT.

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